Topic Hub
Churn, Retention & Customer Success
Keeping the customers you worked so hard to win, and growing revenue from your existing base.
What we dig into
Conversations in this track
- Diagnosing and fixing the real causes of churn
- Onboarding’s role in long-term retention
- Expansion revenue and net revenue retention
- Building customer success that scales
Episodes in this track
Retention starts long before the cancel button. These conversations touch the reliability and reporting that keep customers around.
Native episode · Zapdigits
Malith Gamage on Building a Privacy-First Client Reporting SaaS
Starting as an internal Stripe dashboard, pivoting to agencies, and making white labeling a baseline feature rather than an upsell.
Read & listen →BuildWithMM
Mason MacUmber on Agentic AI and Why Repeatability Is Scalability
The dispatch-operator model, persistent-memory architecture, and a practical playbook for teams building agentic features or internal AI workflows.
Read & listen →More topics to explore
Topic
SaaS Growth & Go-To-Market
How real SaaS companies find their first customers, nail positioning, and build a repeatable go-to-market motion.
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Product-Led Growth & Onboarding
Activation, onboarding, and the product experiences that turn signups into paying, sticky users.
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SaaS Marketing & Demand Gen
Content, SEO, paid, and community tactics that fill the pipeline without burning the budget.
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Founder Stories & Bootstrapping
Unfiltered stories of building SaaS — bootstrapped, funded, and everything in between.
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SaaS SEO & Content
Jeremy’s home turf: organic strategy built for software companies and the AI-search era.
Explore this topic →Stay in the loop
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No fluff. Just the sharpest takes on growth, product, and go-to-market from founders and operators who’ve actually shipped — delivered as each new episode drops.